Refund and Returns Policy
Thank you for your purchase at Diaar Tech. We strive to ensure our customers’ satisfaction. Should you find any issues with your order, our return and refund policy outlined below will assist in resolving them:
1. Return Eligibility:
- Time Frame: Returns are accepted within 14 days from the delivery date for Diaar Tech Official Store items, and 7 days for other eligible items.
- Condition: Items must be in original, unopened packaging, unused, with all seals, tags, and accessories intact.
- Proof: A receipt or proof of purchase is required for all returns and exchanges.
2. Non-eligible Items:
- Sale items, custom products, and specified hygiene-sensitive items are non-returnable.
3. Return Process:
- Initiation: Contact us at support@diaar.tech with your order number and reason for return.
- Instructions: We will provide instructions for return shipment.
- Inspection: Upon receipt and inspection, we will notify you of the approval or rejection of your refund.
4. Refund Policy:
- Restocking Fee: A 20% restocking fee will be deducted from your refund.
- Refund Timeline: Refunds are processed to the original payment method within 2-5 business days post-approval.
5. Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
6. Exchange Policy:
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at support@diaar.tech
- Customer is responsible for all shipping costs associated with returns and exchanges.
7. Damaged/Defective Items:
- Contact us immediately with details of the product and the defect.
8. Shipping Costs:
- Shipping costs are non-refundable. Customers are responsible for all shipping costs for returns and exchanges.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
